Stores / AU Collection
AU Collection return policy
Unused or defective items can be returned or exchanged within 30 days of the shipping date.
- Refund
- Original payment method within the first 15 days; store credit (coupon) for returns in days 16-30
- Cost to return
- Customer pays return shipping; AU Collection does not supply return labels. Shipping cost is deducted for free-shipping orders. Restocking fee of 20%-50% for items returned in less than perfect condition.
Sale and final-sale items
- Final sale: sale items
- Final sale: special order items
- Final sale: custom made items
- Final sale: made to order items
- Final sale: orders placed for commercial use
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 30 days from shipping
- Cost to return
- Customer pays return shipping; AU Collection does not supply return labels. Shipping cost is deducted for free-shipping orders. Restocking fee of 20%-50% for items returned in less than perfect condition.
Bought something from AU Collection?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to AU Collection?
30 days, counted from the day it ships.
Does AU Collection charge for returns?
Customer pays return shipping; AU Collection does not supply return labels. Shipping cost is deducted for free-shipping orders. Restocking fee of 20%-50% for items returned in less than perfect condition.
How does AU Collection refund a return?
Original payment method within the first 15 days; store credit (coupon) for returns in days 16-30
Can I return sale or final-sale items to AU Collection?
These can't be returned: sale items; special order items; custom made items; made to order items; orders placed for commercial use.
Is AU Collection's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: Customer pays return shipping; AU Collection does not supply return labels. Shipping cost is deducted for free-shipping orders. Restocking fee of 20%-50% for items returned in less than perfect condition. (Not confirmed on the store's site.)
How do I know if my AU Collection order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: AU Collection's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.