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Stores / Away

Away return policy

Unused items can be returned or exchanged free within 100 days, though original shipping fees are kept.

100days from delivery
Refund
Refund can take up to two weeks after the return is processed; original shipping fees are non-refundable.
Cost to return
Free prepaid return label for unused items within the 100-day window; original shipping fees are not refunded.

Sale and final-sale items

  • Final sale: Final sale items
  • Final sale: Personalized items, including luggage tags
  • Final sale: Items purchased as corporate gifts

US vs Canada

Not confirmed: the store's site didn't state its terms.

Window
100 days from delivery
Cost to return
Free prepaid return label for unused items within the 100-day window; original shipping fees are not refunded.

Bought something from Away?

Paste the product link to see the answer for that exact item and color, with your date.

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Common questions

How long do I have to return something to Away?

100 days, counted from the day it's delivered.

Does Away charge for returns?

Free prepaid return label for unused items within the 100-day window; original shipping fees are not refunded.

How does Away refund a return?

Refund can take up to two weeks after the return is processed; original shipping fees are non-refundable.

Can I return sale or final-sale items to Away?

These can't be returned: Final sale items; Personalized items, including luggage tags; Items purchased as corporate gifts.

Is Away's return policy different in Canada?

In Canada: 100 days to return it. Cost to return: Free prepaid return label for unused items within the 100-day window; original shipping fees are not refunded. (Not confirmed on the store's site.)

How do I know if my Away order can still be returned?

Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.

Source: Away's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.