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Best Buy return policy

Most products: 15 days from when you receive them (60 days for My Best Buy Plus and Total members). Phones and other activatable devices: 14 days.

15days from delivery
Refund
Original payment method
Cost to return
Free (any store, or a prepaid FedEx label); restocking fees on some items

Sale and final-sale items

  • Final sale: Custom or personalized orders
  • Final sale: Items marked Final Sale
  • Final sale: Digital content and codes
  • Final sale: Gift and prepaid cards
  • Final sale: Trading cards
  • Final sale: E-bikes and e-mopeds

Good to know

  • My Best Buy Plus / Total members: 60 days
  • Phones and cellular devices: 14 days ($45 restocking fee)
  • Drones, cameras, projectors and special orders: 15% restocking fee if opened

US vs Canada

Not confirmed: Best Buy Canada has its own policy; check bestbuy.ca before returning.

Window
15 days from delivery
Cost to return
Free (any store, or a prepaid FedEx label); restocking fees on some items

Bought something from Best Buy?

Paste the product link to see the answer for that exact item and color, with your date.

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Common questions

How long do I have to return something to Best Buy?

15 days, counted from the day it's delivered.

Does Best Buy charge for returns?

Free (any store, or a prepaid FedEx label); restocking fees on some items

How does Best Buy refund a return?

Original payment method

Can I return sale or final-sale items to Best Buy?

These can't be returned: Custom or personalized orders; Items marked Final Sale; Digital content and codes; Gift and prepaid cards; Trading cards; E-bikes and e-mopeds.

Is Best Buy's return policy different in Canada?

In Canada: 15 days to return it. Cost to return: Free (any store, or a prepaid FedEx label); restocking fees on some items. (Not confirmed on the store's site.)

How do I know if my Best Buy order can still be returned?

Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.

Source: Best Buy's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.