Stores / Brilliant Earth
Brilliant Earth return policy
Free 30-day returns or exchanges, with the clock starting when the order is available to ship or pick up.
- Refund
- Full refund or exchange, per the 30-day returns page.
- Cost to return
- Free, including return shipping, and returns can be started by phone.
Sale and final-sale items
- Final sale: Lifetime Diamond Upgrade Program purchases
- Final sale: Gift cards
- Final sale: Custom designed jewelry
- Final sale: Personalized jewelry such as name necklaces
- Final sale: Rings that have been resized or modified
- Final sale: Orders altered while in process
US vs Canada
Brilliant Earth doesn't sell online in Canada.
Bought something from Brilliant Earth?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Brilliant Earth?
30 days, counted from the day it ships.
Does Brilliant Earth charge for returns?
Free, including return shipping, and returns can be started by phone.
How does Brilliant Earth refund a return?
Full refund or exchange, per the 30-day returns page.
Can I return sale or final-sale items to Brilliant Earth?
These can't be returned: Lifetime Diamond Upgrade Program purchases; Gift cards; Custom designed jewelry; Personalized jewelry such as name necklaces; Rings that have been resized or modified; Orders altered while in process.
How do I know if my Brilliant Earth order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Brilliant Earth's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.