Stores / Brother
Brother return policy
Returns within 30 days of purchase for credit, with an RA number required and a 15% restocking fee if original materials are missing.
- Refund
- Credit to credit card or PayPal
- Cost to return
- Customer pays return shipping; original shipping charges non-refundable
Sale and final-sale items
- Final sale: opened software
- Final sale: tampered or altered products
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 30 days from order
- Cost to return
- Customer pays return shipping; original shipping charges non-refundable
Bought something from Brother?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Brother?
30 days, counted from your order date.
Does Brother charge for returns?
Customer pays return shipping; original shipping charges non-refundable
How does Brother refund a return?
Credit to credit card or PayPal
Can I return sale or final-sale items to Brother?
These can't be returned: opened software; tampered or altered products.
Is Brother's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: Customer pays return shipping; original shipping charges non-refundable. (Not confirmed on the store's site.)
How do I know if my Brother order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Brother's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.