Stores / Citizens of Humanity
Citizens of Humanity return policy
Unworn items with tags can be returned for a refund within 30 days of delivery, and US customers can choose store credit or exchange for another size.
- Refund
- Refunds go to the original payment method, processed within 5 business days of warehouse receipt, then 3-8 business days to appear; store credit is also available in the US.
- Cost to return
- US refunds to the original payment method carry a $10 fee deducted from the refund; a prepaid return label is provided; exchanges are free.
Sale and final-sale items
- Final sale: Customized embroidered items
- Final sale: Items altered or tailored in any manner
- Final sale: Items not returned new, unused, with original tags attached
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 30 days from delivery
- Cost to return
- US refunds to the original payment method carry a $10 fee deducted from the refund; a prepaid return label is provided; exchanges are free.
Bought something from Citizens of Humanity?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Citizens of Humanity?
30 days, counted from the day it's delivered.
Does Citizens of Humanity charge for returns?
US refunds to the original payment method carry a $10 fee deducted from the refund; a prepaid return label is provided; exchanges are free.
How does Citizens of Humanity refund a return?
Refunds go to the original payment method, processed within 5 business days of warehouse receipt, then 3-8 business days to appear; store credit is also available in the US.
Can I return sale or final-sale items to Citizens of Humanity?
These can't be returned: Customized embroidered items; Items altered or tailored in any manner; Items not returned new, unused, with original tags attached.
Is Citizens of Humanity's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: US refunds to the original payment method carry a $10 fee deducted from the refund; a prepaid return label is provided; exchanges are free. (Not confirmed on the store's site.)
How do I know if my Citizens of Humanity order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Citizens of Humanity's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.