Stores / COS
COS return policy
Full-price items: 30 days from purchase. Sale items: 14 days from delivery.
- Refund
- Original payment method
- Cost to return
- $8 per order for mail returns; free in store
Sale and final-sale items
- COS sale items can be returned within 14 days of delivery, unless marked final sale.
- Final sale: Items marked FINAL SALE
- Final sale: Outlet purchases
- Final sale: Undergarments and pierced jewelry
Good to know
- No online exchanges
US vs Canada
Checked on COS's Canada site.
- Window
- 30 days from order
- Cost to return
- $5 return shipping fee deducted
Bought something from COS?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to COS?
30 days, counted from your order date.
Does COS charge for returns?
$8 per order for mail returns; free in store
How does COS refund a return?
Original payment method
Can I return sale or final-sale items to COS?
COS sale items can be returned within 14 days of delivery, unless marked final sale. These can't be returned: Items marked FINAL SALE; Outlet purchases; Undergarments and pierced jewelry.
Is COS's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: $5 return shipping fee deducted.
How do I know if my COS order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: COS's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.