Stores / Dr. Martens
Dr. Martens return policy
Unused, unworn items can be returned within 30 days of the order date for a refund, via the returns portal, with shoebox and tags intact.
- Refund
- Refund only; no exchanges (place a new order for a different size or style).
- Cost to return
- Not stated on the official pages I found; third-party sites cite a $7 deduction when using the prepaid UPS label.
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 30 days from order
- Cost to return
- Not stated on the official pages I found; third-party sites cite a $7 deduction when using the prepaid UPS label.
Bought something from Dr. Martens?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Dr. Martens?
30 days, counted from your order date.
Does Dr. Martens charge for returns?
Not stated on the official pages I found; third-party sites cite a $7 deduction when using the prepaid UPS label.
How does Dr. Martens refund a return?
Refund only; no exchanges (place a new order for a different size or style).
Can I return sale or final-sale items to Dr. Martens?
Dr. Martens's policy doesn't list any final-sale items.
Is Dr. Martens's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: Not stated on the official pages I found; third-party sites cite a $7 deduction when using the prepaid UPS label. (Not confirmed on the store's site.)
How do I know if my Dr. Martens order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Dr. Martens's returns page · checked 2026-10-27. Policies change; confirm on the store's site before you ship a return.