Stores / ECCO
ECCO return policy
US online orders from us.ecco.com can be returned within 30 days of shipment, with holiday purchases made October 5 to December 31, 2026 extended to January 31, 2027.
- Refund
- Original payment method, usually within 7-10 business days after the return is processed.
- Cost to return
- Free in ECCO stores; by mail, free for logged-in ECCO CLUB members, otherwise a $10 fee plus taxes is deducted from the refund.
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 30 days from shipping
- Cost to return
- Free in ECCO stores; by mail, free for logged-in ECCO CLUB members, otherwise a $10 fee plus taxes is deducted from the refund.
Bought something from ECCO?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to ECCO?
30 days, counted from the day it ships.
Does ECCO charge for returns?
Free in ECCO stores; by mail, free for logged-in ECCO CLUB members, otherwise a $10 fee plus taxes is deducted from the refund.
How does ECCO refund a return?
Original payment method, usually within 7-10 business days after the return is processed.
Can I return sale or final-sale items to ECCO?
ECCO's policy doesn't list any final-sale items.
Is ECCO's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: Free in ECCO stores; by mail, free for logged-in ECCO CLUB members, otherwise a $10 fee plus taxes is deducted from the refund. (Not confirmed on the store's site.)
How do I know if my ECCO order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: ECCO's returns page · checked 2026-10-27. Policies change; confirm on the store's site before you ship a return.