Stores / H&M
H&M return policy
30 days. Mail-backs must be postmarked within 30 days of delivery. Unworn, tags attached.
- Refund
- Original payment method
- Cost to return
- Free in store; $5.99 deducted for mail returns
Sale and final-sale items
- Final sale: Items marked final sale
- Final sale: Hazardous items like some cosmetics and nail polish
Good to know
- Other brands sold on hm.com can't be returned in store
US vs Canada
Checked on H&M's Canada site.
- Window
- 30 days from delivery
- Cost to return
- Free in store; C$3.99 for returns to the online warehouse
Bought something from H&M?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to H&M?
30 days, counted from the day it's delivered.
Does H&M charge for returns?
Free in store; $5.99 deducted for mail returns
How does H&M refund a return?
Original payment method
Can I return sale or final-sale items to H&M?
These can't be returned: Items marked final sale; Hazardous items like some cosmetics and nail polish.
Is H&M's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: Free in store; C$3.99 for returns to the online warehouse.
How do I know if my H&M order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: H&M's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.