Stores / HOKA
HOKA return policy
Non-members have 30 days and HOKA Members have 60 days to exchange or return items through the U.S. Returns Center.
- Refund
- Refund or exchange chosen in the Returns Center; refund goes to the original payment method (per third-party guide).
- Cost to return
- Free prepaid return label for U.S. online orders (per third-party guide).
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 30 days from order
- Cost to return
- Free prepaid return label for U.S. online orders (per third-party guide).
Bought something from HOKA?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to HOKA?
30 days, counted from your order date.
Does HOKA charge for returns?
Free prepaid return label for U.S. online orders (per third-party guide).
How does HOKA refund a return?
Refund or exchange chosen in the Returns Center; refund goes to the original payment method (per third-party guide).
Can I return sale or final-sale items to HOKA?
HOKA's policy doesn't list any final-sale items.
Is HOKA's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: Free prepaid return label for U.S. online orders (per third-party guide). (Not confirmed on the store's site.)
How do I know if my HOKA order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: HOKA's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.