Stores / HP Store (HP.com, US)
HP Store (HP.com, US) return policy
Most items bought directly from the US HP Store can be returned within 30 days of delivery, with exclusions for software, gift cards, parts, retailer and account-managed orders.
- Refund
- Credited to the original payment method; official excerpt gives no further detail.
- Cost to return
- A restocking fee of up to 15% may be deducted, but not for defective or incorrect items; the official excerpt does not state who pays return shipping.
Sale and final-sale items
- Final sale: HP Store gift cards
- Final sale: Opened software and digital software downloads
- Final sale: HP Parts Store orders
- Final sale: Instant Ink and All-In Plan
- Final sale: Purchase Order or payment-terms orders
- Final sale: Partial returns of bundles or promotional offers
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 30 days from delivery
- Cost to return
- A restocking fee of up to 15% may be deducted, but not for defective or incorrect items; the official excerpt does not state who pays return shipping.
Bought something from HP Store (HP.com, US)?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to HP Store (HP.com, US)?
30 days, counted from the day it's delivered.
Does HP Store (HP.com, US) charge for returns?
A restocking fee of up to 15% may be deducted, but not for defective or incorrect items; the official excerpt does not state who pays return shipping.
How does HP Store (HP.com, US) refund a return?
Credited to the original payment method; official excerpt gives no further detail.
Can I return sale or final-sale items to HP Store (HP.com, US)?
These can't be returned: HP Store gift cards; Opened software and digital software downloads; HP Parts Store orders; Instant Ink and All-In Plan; Purchase Order or payment-terms orders; Partial returns of bundles or promotional offers.
Is HP Store (HP.com, US)'s return policy different in Canada?
In Canada: 30 days to return it. Cost to return: A restocking fee of up to 15% may be deducted, but not for defective or incorrect items; the official excerpt does not state who pays return shipping. (Not confirmed on the store's site.)
How do I know if my HP Store (HP.com, US) order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: HP Store (HP.com, US)'s returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.