Stores / Indigo
Indigo return policy
Most items can be returned within 30 days for a full refund with proof of purchase, either in store or by free Canada Post return label, with Guaranteed Great Reads eligible at any time.
- Refund
- Refunded to the original payment card or online account
- Cost to return
- Free in store at any Chapters, Indigo, or Coles; free Canada Post label from the online account
Sale and final-sale items
- Final sale: Items final sale for safety, health, or hygienic reasons
Canada vs US
Indigo doesn't sell online in US.
Bought something from Indigo?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Indigo?
30 days, counted from your order date.
Does Indigo charge for returns?
Free in store at any Chapters, Indigo, or Coles; free Canada Post label from the online account
How does Indigo refund a return?
Refunded to the original payment card or online account
Can I return sale or final-sale items to Indigo?
These can't be returned: Items final sale for safety, health, or hygienic reasons.
How do I know if my Indigo order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Indigo's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.