Stores / J.Crew
J.Crew return policy
Request within 30 days of purchase; the return must be received and processed within 30 days for a refund to your original payment.
- Refund
- Original payment method
- Cost to return
- $7.50 deducted with the prepaid label; free at US stores
Sale and final-sale items
- Final sale: Monogrammed or personalized
- Final sale: Lingerie
- Final sale: Vintage
- Final sale: Altered items
- Final sale: Final sale
Good to know
- J.Crew and J.Crew Factory returns can't be swapped between brands
- Marketplace items go back to the vendor
US vs Canada
Not confirmed: Ships to Canada as an international order: you pay return shipping
- Window
- 30 days from order
- Cost to return
- $7.50 deducted with the prepaid label; free at US stores
Bought something from J.Crew?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to J.Crew?
30 days, counted from your order date.
Does J.Crew charge for returns?
$7.50 deducted with the prepaid label; free at US stores
How does J.Crew refund a return?
Original payment method
Can I return sale or final-sale items to J.Crew?
These can't be returned: Monogrammed or personalized; Lingerie; Vintage; Altered items; Final sale.
Is J.Crew's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: $7.50 deducted with the prepaid label; free at US stores. (Not confirmed on the store's site.)
How do I know if my J.Crew order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: J.Crew's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.