Stores / LEGO.com
LEGO.com return policy
US shoppers can return LEGO.com orders free within 90 days of receiving the package, with most returns started online.
- Refund
- Original payment method within 14 business days of LEGO receiving the return
- Cost to return
- Free, with a prepaid UPS drop-off label
Sale and final-sale items
- Final sale: Items marked Final Sale
- Final sale: Pick a Brick Standard orders
- Final sale: Pick a Brick Bestseller orders
- Final sale: Minifigure Factory customized orders
- Final sale: Create a Minifigure orders
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 90 days from delivery
- Cost to return
- Free, with a prepaid UPS drop-off label
Bought something from LEGO.com?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to LEGO.com?
90 days, counted from the day it's delivered.
Does LEGO.com charge for returns?
Free, with a prepaid UPS drop-off label
How does LEGO.com refund a return?
Original payment method within 14 business days of LEGO receiving the return
Can I return sale or final-sale items to LEGO.com?
These can't be returned: Items marked Final Sale; Pick a Brick Standard orders; Pick a Brick Bestseller orders; Minifigure Factory customized orders; Create a Minifigure orders.
Is LEGO.com's return policy different in Canada?
In Canada: 90 days to return it. Cost to return: Free, with a prepaid UPS drop-off label. (Not confirmed on the store's site.)
How do I know if my LEGO.com order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: LEGO.com's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.