Stores / Marshalls
Marshalls return policy
Marshalls.com orders can be returned free to any Marshalls store within 40 days of the order date, or by mail for an $11.99 fee.
- Refund
- Original payment method if returned within 40 days; later returns or those without a receipt get merchandise credit.
- Cost to return
- Free in store; $11.99 per package by mail, deducted from the refund.
Sale and final-sale items
- Final sale: Opened or used beauty products and fragrance
- Final sale: Worn or damaged items
- Final sale: Gift cards
- Final sale: Swimwear and intimate apparel without original tags
- Final sale: Oversized items (separate process)
US vs Canada
Marshalls doesn't sell online in Canada.
Bought something from Marshalls?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Marshalls?
40 days, counted from your order date.
Does Marshalls charge for returns?
Free in store; $11.99 per package by mail, deducted from the refund.
How does Marshalls refund a return?
Original payment method if returned within 40 days; later returns or those without a receipt get merchandise credit.
Can I return sale or final-sale items to Marshalls?
These can't be returned: Opened or used beauty products and fragrance; Worn or damaged items; Gift cards; Swimwear and intimate apparel without original tags; Oversized items (separate process).
How do I know if my Marshalls order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Marshalls's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.