Stores / Meta Store
Meta Store return policy
Most devices bought from the Meta Store can be returned within 30 days of delivery for a refund to the original payment method.
- Refund
- Original payment method, typically 5-7 business days after the returned item is received.
- Cost to return
- Prepaid return shipping label emailed; shipping fees are non-refundable. Terms of Sale say customers may be responsible for return shipping.
Sale and final-sale items
- Final sale: Gift cards and eVouchers
- Final sale: Personalized or modified products made to customer instructions
- Final sale: Meta gift cards (non-refundable, not redeemable for cash)
- Final sale: Quest app, game, and digital content purchases (governed by the Content Refund Policy: 14 days and under 2 hours of use)
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 30 days from delivery
- Cost to return
- Prepaid return shipping label emailed; shipping fees are non-refundable. Terms of Sale say customers may be responsible for return shipping.
Bought something from Meta Store?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Meta Store?
30 days, counted from the day it's delivered.
Does Meta Store charge for returns?
Prepaid return shipping label emailed; shipping fees are non-refundable. Terms of Sale say customers may be responsible for return shipping.
How does Meta Store refund a return?
Original payment method, typically 5-7 business days after the returned item is received.
Can I return sale or final-sale items to Meta Store?
These can't be returned: Gift cards and eVouchers; Personalized or modified products made to customer instructions; Meta gift cards (non-refundable, not redeemable for cash); Quest app, game, and digital content purchases (governed by the Content Refund Policy: 14 days and under 2 hours of use).
Is Meta Store's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: Prepaid return shipping label emailed; shipping fees are non-refundable. Terms of Sale say customers may be responsible for return shipping. (Not confirmed on the store's site.)
How do I know if my Meta Store order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Meta Store's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.