Stores / Michaels
Michaels return policy
Most new, unused items in original packaging can be returned within two months (60 days) of purchase, either at any Michaels store or through the michaels.com order history.
- Refund
- Refunds go to the original payment method when a receipt is provided; PayPal online refunds are paid in cash up to $500; no-receipt returns need photo ID and may receive store credit at the lowest recent price.
- Cost to return
- Free to return in store or through the online account; mailed returns may have shipping deducted, and defective or wrong items generally get return shipping covered.
Sale and final-sale items
- Final sale: Gift cards and prepaid cards
- Final sale: Custom framing (reworked at the same store within 14 days of pickup, not refunded)
- Final sale: Classes (refundable only up to the start date)
- Final sale: Online-only costumes and accessory kits (must be returned 7 days before the holiday)
- Final sale: Custom or personalized items
- Final sale: Opened software, books, DVDs, and food
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 60 days from order
- Cost to return
- Free to return in store or through the online account; mailed returns may have shipping deducted, and defective or wrong items generally get return shipping covered.
Bought something from Michaels?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Michaels?
60 days, counted from your order date.
Does Michaels charge for returns?
Free to return in store or through the online account; mailed returns may have shipping deducted, and defective or wrong items generally get return shipping covered.
How does Michaels refund a return?
Refunds go to the original payment method when a receipt is provided; PayPal online refunds are paid in cash up to $500; no-receipt returns need photo ID and may receive store credit at the lowest recent price.
Can I return sale or final-sale items to Michaels?
These can't be returned: Gift cards and prepaid cards; Custom framing (reworked at the same store within 14 days of pickup, not refunded); Classes (refundable only up to the start date); Online-only costumes and accessory kits (must be returned 7 days before the holiday); Custom or personalized items; Opened software, books, DVDs, and food.
Is Michaels's return policy different in Canada?
In Canada: 60 days to return it. Cost to return: Free to return in store or through the online account; mailed returns may have shipping deducted, and defective or wrong items generally get return shipping covered. (Not confirmed on the store's site.)
How do I know if my Michaels order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Michaels's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.