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Microsoft Store return policy

Most physical products bought online can be returned for a full refund within 60 days of receipt, if returned in like-new condition with original packaging.

60days from delivery
Refund
Full refund after Microsoft receives and inspects the return, typically to the original payment method within 3-5 business days.
Cost to return
Free, with a prepaid return shipping label.

Sale and final-sale items

  • Final sale: Digital downloads, apps, games, and add-on content
  • Final sale: Digital gift cards and service/subscription cards (e.g., Skype, Xbox Live)
  • Final sale: ROG Xbox Ally and ROG Xbox Ally X
  • Final sale: Surface Hub, HoloLens, and Windows DevKit
  • Final sale: Single items from a bundle (the whole bundle must be returned)
  • Final sale: Opened or non-like-new items missing parts or packaging

US vs Canada

Not confirmed: the store's site didn't state its terms.

Window
60 days from delivery
Cost to return
Free, with a prepaid return shipping label.

Bought something from Microsoft Store?

Paste the product link to see the answer for that exact item and color, with your date.

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Common questions

How long do I have to return something to Microsoft Store?

60 days, counted from the day it's delivered.

Does Microsoft Store charge for returns?

Free, with a prepaid return shipping label.

How does Microsoft Store refund a return?

Full refund after Microsoft receives and inspects the return, typically to the original payment method within 3-5 business days.

Can I return sale or final-sale items to Microsoft Store?

These can't be returned: Digital downloads, apps, games, and add-on content; Digital gift cards and service/subscription cards (e.g., Skype, Xbox Live); ROG Xbox Ally and ROG Xbox Ally X; Surface Hub, HoloLens, and Windows DevKit; Single items from a bundle (the whole bundle must be returned); Opened or non-like-new items missing parts or packaging.

Is Microsoft Store's return policy different in Canada?

In Canada: 60 days to return it. Cost to return: Free, with a prepaid return shipping label. (Not confirmed on the store's site.)

How do I know if my Microsoft Store order can still be returned?

Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.

Source: Microsoft Store's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.