Stores / Owala
Owala return policy
Unused Owala bottles in original packaging can be returned for a refund within 30 days of purchase.
- Refund
- Refund processed within 10 business days of receiving the return
- Cost to return
- Customer pays return shipping unless the issue is Owala's error
Sale and final-sale items
- Final sale: Bottles with labels or stickers removed
- Final sale: Used bottles
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 30 days from order
- Cost to return
- Customer pays return shipping unless the issue is Owala's error
Bought something from Owala?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Owala?
30 days, counted from your order date.
Does Owala charge for returns?
Customer pays return shipping unless the issue is Owala's error
How does Owala refund a return?
Refund processed within 10 business days of receiving the return
Can I return sale or final-sale items to Owala?
These can't be returned: Bottles with labels or stickers removed; Used bottles.
Is Owala's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: Customer pays return shipping unless the issue is Owala's error. (Not confirmed on the store's site.)
How do I know if my Owala order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Owala's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.