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PlayStation Direct return policy

Digital games, add-ons, and season passes can be cancelled for a refund within 14 days of purchase, provided downloading or streaming has not started.

14days from your order
Refund
Full refund if eligible
Cost to return
N/A (digital purchase, no return shipping)

Sale and final-sale items

  • Final sale: Items already downloaded or streamed (unless faulty)
  • Final sale: In-game consumables bought during gameplay
  • Final sale: In-game consumables already delivered by launching the game
  • Final sale: Season pass add-ons already downloaded or streamed
  • Final sale: Pre-orders after the main download or stream has started (unless faulty)

US vs Canada

Not confirmed: the store's site didn't state its terms.

Window
14 days from order
Cost to return
N/A (digital purchase, no return shipping)

Bought something from PlayStation Direct?

Paste the product link to see the answer for that exact item and color, with your date.

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Common questions

How long do I have to return something to PlayStation Direct?

14 days, counted from your order date.

Does PlayStation Direct charge for returns?

N/A (digital purchase, no return shipping)

How does PlayStation Direct refund a return?

Full refund if eligible

Can I return sale or final-sale items to PlayStation Direct?

These can't be returned: Items already downloaded or streamed (unless faulty); In-game consumables bought during gameplay; In-game consumables already delivered by launching the game; Season pass add-ons already downloaded or streamed; Pre-orders after the main download or stream has started (unless faulty).

Is PlayStation Direct's return policy different in Canada?

In Canada: 14 days to return it. Cost to return: N/A (digital purchase, no return shipping). (Not confirmed on the store's site.)

How do I know if my PlayStation Direct order can still be returned?

Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.

Source: PlayStation Direct's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.