Stores / Rails
Rails return policy
Return within 14 days of delivery for a refund; days 15-30 are exchange or store credit only.
- Refund
- Original payment method
- Cost to return
- $7.95 deducted from refunds; free for exchanges, store credit and in-store returns
- After that
- exchange or store credit only until day 30
Sale and final-sale items
- Final sale: Personalized items
US vs Canada
Checked on Rails's Canada site.
- Window
- 14 days from delivery
- Cost to return
- CA$7.95 return processing fee deducted
Bought something from Rails?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Rails?
14 days, counted from the day it's delivered. After that, exchange or store credit only until day 30.
Does Rails charge for returns?
$7.95 deducted from refunds; free for exchanges, store credit and in-store returns
How does Rails refund a return?
Original payment method
Can I return sale or final-sale items to Rails?
These can't be returned: Personalized items.
Is Rails's return policy different in Canada?
In Canada: 14 days to return it. Cost to return: CA$7.95 return processing fee deducted.
How do I know if my Rails order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Rails's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.