Stores / Reverb
Reverb return policy
Reverb is a marketplace, so each seller sets its own return terms; buyers have a 7-day window from delivery to report items that arrive not as described.
- Refund
- Full refund if an item is damaged or not as described and reported within 7 days of delivery; otherwise refunds depend on the seller's policy and may be partial.
- Cost to return
- Depends on the reason: the seller typically pays when an item is defective or not as described, and the buyer pays for preference-based returns.
Sale and final-sale items
- Final sale: Items listed as As-Described, which do not allow preference-based returns
- Final sale: Shipped stringed instruments with setup adjustments made to suit the buyer's preferences
- Final sale: Any item where the seller's shop policy is No Returns
- Final sale: Preference-based returns outside the 7-day window unless the seller agrees
- Final sale: Returns after the 7-day window where the seller's individual policy does not allow them
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 7 days from delivery
- Cost to return
- Depends on the reason: the seller typically pays when an item is defective or not as described, and the buyer pays for preference-based returns.
Bought something from Reverb?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Reverb?
7 days, counted from the day it's delivered.
Does Reverb charge for returns?
Depends on the reason: the seller typically pays when an item is defective or not as described, and the buyer pays for preference-based returns.
How does Reverb refund a return?
Full refund if an item is damaged or not as described and reported within 7 days of delivery; otherwise refunds depend on the seller's policy and may be partial.
Can I return sale or final-sale items to Reverb?
These can't be returned: Items listed as As-Described, which do not allow preference-based returns; Shipped stringed instruments with setup adjustments made to suit the buyer's preferences; Any item where the seller's shop policy is No Returns; Preference-based returns outside the 7-day window unless the seller agrees; Returns after the 7-day window where the seller's individual policy does not allow them.
Is Reverb's return policy different in Canada?
In Canada: 7 days to return it. Cost to return: Depends on the reason: the seller typically pays when an item is defective or not as described, and the buyer pays for preference-based returns. (Not confirmed on the store's site.)
How do I know if my Reverb order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Reverb's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.