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Secretlab return policy

Secretlab accepts returns of US-store purchases made directly on secretlab.co within 49 days of receiving the product, subject to condition and packaging rules.

49days from delivery
Refund
Issued within 14 working days after inspection, to the original payment method; shipping fees paid at checkout are not refunded.
Cost to return
Restocking fee is free, but the customer pays all return shipping costs.

Sale and final-sale items

  • Final sale: Most items in the US Store Accessories section, except the listed eligible add-ons
  • Final sale: Fortnite Raven Edition chair where the Prismatic Glider code has been redeemed
  • Final sale: Products returned without original packaging or in less than excellent condition (damage fee may apply)
  • Final sale: Products not fully disassembled or received after the 49-day window
  • Final sale: Purchases made through authorized resellers or other distributors

US vs Canada

Secretlab doesn't sell online in Canada.

Bought something from Secretlab?

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Common questions

How long do I have to return something to Secretlab?

49 days, counted from the day it's delivered.

Does Secretlab charge for returns?

Restocking fee is free, but the customer pays all return shipping costs.

How does Secretlab refund a return?

Issued within 14 working days after inspection, to the original payment method; shipping fees paid at checkout are not refunded.

Can I return sale or final-sale items to Secretlab?

These can't be returned: Most items in the US Store Accessories section, except the listed eligible add-ons; Fortnite Raven Edition chair where the Prismatic Glider code has been redeemed; Products returned without original packaging or in less than excellent condition (damage fee may apply); Products not fully disassembled or received after the 49-day window; Purchases made through authorized resellers or other distributors.

How do I know if my Secretlab order can still be returned?

Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.

Source: Secretlab's returns page · checked 2026-10-28. Policies change; confirm on the store's site before you ship a return.