Stores / Steelcase
Steelcase return policy
Steelcase Store offers free returns within 30 days of delivery on listed ergonomic chairs in the contiguous US, with no restocking or return shipping fees; the snippet I could read did not cover other product categories.
- Refund
- Refunds for returned product usually take 7-10 business days after the return is processed.
- Cost to return
- No restocking or return shipping fees on eligible ergonomic chairs; packaging is provided at no cost for assembled chairs in the contiguous US.
Sale and final-sale items
- Final sale: Special orders and finishes quoted through Steelcase Store Design Services (custom products)
- Final sale: Products purchased through an authorized retailer or non-direct seller
- Final sale: Installation fees, which are non-refundable even if the order is canceled within the return window
- Final sale: Returns not accepted for products not in new condition or damaged during assembly
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 30 days from delivery
- Cost to return
- No restocking or return shipping fees on eligible ergonomic chairs; packaging is provided at no cost for assembled chairs in the contiguous US.
Bought something from Steelcase?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Steelcase?
30 days, counted from the day it's delivered.
Does Steelcase charge for returns?
No restocking or return shipping fees on eligible ergonomic chairs; packaging is provided at no cost for assembled chairs in the contiguous US.
How does Steelcase refund a return?
Refunds for returned product usually take 7-10 business days after the return is processed.
Can I return sale or final-sale items to Steelcase?
These can't be returned: Special orders and finishes quoted through Steelcase Store Design Services (custom products); Products purchased through an authorized retailer or non-direct seller; Installation fees, which are non-refundable even if the order is canceled within the return window; Returns not accepted for products not in new condition or damaged during assembly.
Is Steelcase's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: No restocking or return shipping fees on eligible ergonomic chairs; packaging is provided at no cost for assembled chairs in the contiguous US. (Not confirmed on the store's site.)
How do I know if my Steelcase order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Steelcase's returns page · checked 2026-10-28. Policies change; confirm on the store's site before you ship a return.