Stores / Von Maur
Von Maur return policy
Returns go to any Von Maur store or by mail, with a full refund to the original payment method within 90 days when you have a receipt; later returns get merchandise credit.
- Refund
- Original form of payment with receipt within 90 days; merchandise credit after 90 days, with a gift receipt, or without a receipt. Express shipping costs are excluded, and processing can take up to 14 business days.
- Cost to return
- Free prepaid return label, generated through the online returns portal (labels are no longer included in orders since July 8, 2025); in-store returns are also possible.
Sale and final-sale items
- Final sale: Vintage merchandise
- Final sale: Luxury fragrances
- Final sale: Meta eyewear
- Final sale: Food items
- Final sale: Dressy hats and fascinators
- Final sale: Merchandise 75% off or more, and sale items with an additional % off
US vs Canada
Von Maur doesn't sell online in Canada.
Bought something from Von Maur?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Von Maur?
90 days, counted from your order date.
Does Von Maur charge for returns?
Free prepaid return label, generated through the online returns portal (labels are no longer included in orders since July 8, 2025); in-store returns are also possible.
How does Von Maur refund a return?
Original form of payment with receipt within 90 days; merchandise credit after 90 days, with a gift receipt, or without a receipt. Express shipping costs are excluded, and processing can take up to 14 business days.
Can I return sale or final-sale items to Von Maur?
These can't be returned: Vintage merchandise; Luxury fragrances; Meta eyewear; Food items; Dressy hats and fascinators; Merchandise 75% off or more, and sale items with an additional % off.
How do I know if my Von Maur order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Von Maur's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.