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ZWILLING return policy

Online orders can be returned within 60 days of delivery if unused, in original packaging, and with a Return Authorization.

60days from delivery
Refund
Refund to the original payment method, usually within 14 business days after processing.
Cost to return
Customer pays return shipping, which is non-refundable; a prepaid label may be provided if the order qualifies.

Sale and final-sale items

  • Final sale: Gift cards
  • Final sale: Final sale, clearance, or warehouse sale items
  • Final sale: Visually imperfect or factory second items
  • Final sale: Unsealed personal beauty items
  • Final sale: Engraved items
  • Final sale: Discontinued items

US vs Canada

Not confirmed: the store's site didn't state its terms.

Window
60 days from delivery
Cost to return
Customer pays return shipping, which is non-refundable; a prepaid label may be provided if the order qualifies.

Bought something from ZWILLING?

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Common questions

How long do I have to return something to ZWILLING?

60 days, counted from the day it's delivered.

Does ZWILLING charge for returns?

Customer pays return shipping, which is non-refundable; a prepaid label may be provided if the order qualifies.

How does ZWILLING refund a return?

Refund to the original payment method, usually within 14 business days after processing.

Can I return sale or final-sale items to ZWILLING?

These can't be returned: Gift cards; Final sale, clearance, or warehouse sale items; Visually imperfect or factory second items; Unsealed personal beauty items; Engraved items; Discontinued items.

Is ZWILLING's return policy different in Canada?

In Canada: 60 days to return it. Cost to return: Customer pays return shipping, which is non-refundable; a prepaid label may be provided if the order qualifies. (Not confirmed on the store's site.)

How do I know if my ZWILLING order can still be returned?

Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.

Source: ZWILLING's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.