Stores / Ace Hardware
Ace Hardware return policy
Most items bought on acehardware.com can be returned within 30 days of the original purchase date if unused, uninstalled, and in original packaging, with Ace recommending returns to a local store.
- Refund
- Original payment method, or a gift card if that is unavailable; allow 3-5 business days.
- Cost to return
- Refund is less applicable shipping, handling and other charges; the customer pays return shipping unless the item was wrong, damaged, or defective.
Sale and final-sale items
- Final sale: Gift cards
US vs Canada
Ace Hardware doesn't sell online in Canada.
Bought something from Ace Hardware?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Ace Hardware?
30 days, counted from your order date.
Does Ace Hardware charge for returns?
Refund is less applicable shipping, handling and other charges; the customer pays return shipping unless the item was wrong, damaged, or defective.
How does Ace Hardware refund a return?
Original payment method, or a gift card if that is unavailable; allow 3-5 business days.
Can I return sale or final-sale items to Ace Hardware?
These can't be returned: Gift cards.
How do I know if my Ace Hardware order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Ace Hardware's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.