Stores / Aesop
Aesop return policy
Aesop offers complimentary online returns within 30 days of the transaction, using a prepaid label from its returns portal.
- Refund
- To the original payment method, up to 14 business days after the returned package is received
- Cost to return
- Free, with a prepaid return shipping label for online orders
Sale and final-sale items
- Final sale: Final sale items
- Final sale: Engraved items
- Final sale: Promotional gift items
- Final sale: E-Gift cards
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 30 days from order
- Cost to return
- Free, with a prepaid return shipping label for online orders
Bought something from Aesop?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Aesop?
30 days, counted from your order date.
Does Aesop charge for returns?
Free, with a prepaid return shipping label for online orders
How does Aesop refund a return?
To the original payment method, up to 14 business days after the returned package is received
Can I return sale or final-sale items to Aesop?
These can't be returned: Final sale items; Engraved items; Promotional gift items; E-Gift cards.
Is Aesop's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: Free, with a prepaid return shipping label for online orders. (Not confirmed on the store's site.)
How do I know if my Aesop order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Aesop's returns page · checked 2026-10-28. Policies change; confirm on the store's site before you ship a return.