Stores / Ashley
Ashley return policy
Standard Shipping online orders can be returned within 30 days of delivery, but White Glove and Doorstep orders are returnable only if damaged or defective, and only if reported within three business days.
- Refund
- To the original payment method, after 7-10 days for the credit to post; taxes refunded per state law; shipping and delivery charges nonrefundable unless the item was damaged or defective.
- Cost to return
- Return shipping or pickup fees may apply; shipping, delivery, and handling charges are nonrefundable except for damaged or defective merchandise.
Sale and final-sale items
- Final sale: Final-sale items
- Final sale: Clearance items
- Final sale: Special orders
- Final sale: Monogrammed or personalized items
- Final sale: Mattresses and foundations (governed by manufacturer warranty)
- Final sale: Online orders returned to physical stores (not permitted)
US vs Canada
Ashley doesn't sell online in Canada.
Bought something from Ashley?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Ashley?
30 days, counted from the day it's delivered.
Does Ashley charge for returns?
Return shipping or pickup fees may apply; shipping, delivery, and handling charges are nonrefundable except for damaged or defective merchandise.
How does Ashley refund a return?
To the original payment method, after 7-10 days for the credit to post; taxes refunded per state law; shipping and delivery charges nonrefundable unless the item was damaged or defective.
Can I return sale or final-sale items to Ashley?
These can't be returned: Final-sale items; Clearance items; Special orders; Monogrammed or personalized items; Mattresses and foundations (governed by manufacturer warranty); Online orders returned to physical stores (not permitted).
How do I know if my Ashley order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Ashley's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.