Stores / ASOS
ASOS return policy
Return items in original condition within 28 days of delivery (from the last package if it came in several).
- Refund
- Original payment method, within about 14 days of arrival
- Cost to return
- Free for account holders on qualifying orders; $4.95 for guest checkouts
Sale and final-sale items
- Final sale: Items marked Final Sale
Good to know
- Items from ASOS Brand Partners go back to that brand.
- Returns are subject to ASOS's Fair Use Policy.
US vs Canada
Not confirmed: ASOS's Canadian returns page returned an error; Canadian terms weren't confirmed.
- Window
- 28 days from delivery
- Cost to return
- Free for account holders on qualifying orders; $4.95 for guest checkouts
Bought something from ASOS?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to ASOS?
28 days, counted from the day it's delivered.
Does ASOS charge for returns?
Free for account holders on qualifying orders; $4.95 for guest checkouts
How does ASOS refund a return?
Original payment method, within about 14 days of arrival
Can I return sale or final-sale items to ASOS?
These can't be returned: Items marked Final Sale.
Is ASOS's return policy different in Canada?
In Canada: 28 days to return it. Cost to return: Free for account holders on qualifying orders; $4.95 for guest checkouts. (Not confirmed on the store's site.)
How do I know if my ASOS order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: ASOS's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.