Stores / ASUS Store
ASUS Store return policy
Eligible items can be returned within 30 calendar days of delivery, with a free return label available under My Returns.
- Refund
- Original payment method; covers the merchandise total plus applicable sales tax, minus any restocking fees.
- Cost to return
- Return label is free; original shipping fees are generally not refunded.
Sale and final-sale items
- Final sale: Software, driver discs, or digital downloads
- Final sale: Warranty cards with the activation code scratched or revealed
- Final sale: Items with significant customer-induced damage (e.g., cracked screens, liquid damage)
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 30 days from delivery
- Cost to return
- Return label is free; original shipping fees are generally not refunded.
Bought something from ASUS Store?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to ASUS Store?
30 days, counted from the day it's delivered.
Does ASUS Store charge for returns?
Return label is free; original shipping fees are generally not refunded.
How does ASUS Store refund a return?
Original payment method; covers the merchandise total plus applicable sales tax, minus any restocking fees.
Can I return sale or final-sale items to ASUS Store?
These can't be returned: Software, driver discs, or digital downloads; Warranty cards with the activation code scratched or revealed; Items with significant customer-induced damage (e.g., cracked screens, liquid damage).
Is ASUS Store's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: Return label is free; original shipping fees are generally not refunded. (Not confirmed on the store's site.)
How do I know if my ASUS Store order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: ASUS Store's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.