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Stores / At Home

At Home return policy

Unused items in original packaging can be returned within 60 days (90 for Design Rewards members) for a full refund when the purchase is verified.

60days from your order
Refund
Full refund to the original payment method with proof of purchase; without proof, store credit at the item's current price.
Cost to return
Free to return in store; mail-back returns use the online self-service tool, and the official page does not state a mail-back fee.

Sale and final-sale items

  • Final sale: Items marked 'All Sales Final'
  • Final sale: Mattresses and box springs
  • Final sale: Adjustable sofas and futons
  • Final sale: Pillows and cushions without all original tags
  • Final sale: Pre-cut fabric
  • Final sale: Christmas merchandise returned after December 25 (refunded at current price)

US vs Canada

At Home doesn't sell online in Canada.

Bought something from At Home?

Paste the product link to see the answer for that exact item and color, with your date.

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Common questions

How long do I have to return something to At Home?

60 days, counted from your order date.

Does At Home charge for returns?

Free to return in store; mail-back returns use the online self-service tool, and the official page does not state a mail-back fee.

How does At Home refund a return?

Full refund to the original payment method with proof of purchase; without proof, store credit at the item's current price.

Can I return sale or final-sale items to At Home?

These can't be returned: Items marked 'All Sales Final'; Mattresses and box springs; Adjustable sofas and futons; Pillows and cushions without all original tags; Pre-cut fabric; Christmas merchandise returned after December 25 (refunded at current price).

How do I know if my At Home order can still be returned?

Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.

Source: At Home's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.