Stores / Balsam Hill
Balsam Hill return policy
Eligible online purchases can be returned or exchanged within 30 days of receipt, or before December 25 if that comes first.
- Refund
- Refunded to the original payment method after the returned item ships back, minus any applicable shipping label fees.
- Cost to return
- Prepaid return labels are emailed after a return is authorized, but the official page does not state a fee amount; label fees may be deducted from the refund.
Sale and final-sale items
- Final sale: Perishable items
- Final sale: Personalized items
- Final sale: Items damaged by improper care or use
- Final sale: Items returned without an authorized RMA
- Final sale: Delivery refusals incur a $75 per box service fee
US vs Canada
Balsam Hill doesn't sell online in Canada.
Bought something from Balsam Hill?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Balsam Hill?
30 days, counted from the day it's delivered.
Does Balsam Hill charge for returns?
Prepaid return labels are emailed after a return is authorized, but the official page does not state a fee amount; label fees may be deducted from the refund.
How does Balsam Hill refund a return?
Refunded to the original payment method after the returned item ships back, minus any applicable shipping label fees.
Can I return sale or final-sale items to Balsam Hill?
These can't be returned: Perishable items; Personalized items; Items damaged by improper care or use; Items returned without an authorized RMA; Delivery refusals incur a $75 per box service fee.
How do I know if my Balsam Hill order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Balsam Hill's returns page · checked 2026-10-28. Policies change; confirm on the store's site before you ship a return.