Stores / Charlotte Tilbury
Charlotte Tilbury return policy
Unused or gently used items can be returned free of charge for a full refund within 30 days of receiving your purchase.
- Refund
- Original payment method
- Cost to return
- Free
Sale and final-sale items
- Final sale: Personalised (engraved) products unless faulty
- Final sale: Significantly used products
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 30 days from delivery
- Cost to return
- Free
Bought something from Charlotte Tilbury?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Charlotte Tilbury?
30 days, counted from the day it's delivered.
Does Charlotte Tilbury charge for returns?
Free
How does Charlotte Tilbury refund a return?
Original payment method
Can I return sale or final-sale items to Charlotte Tilbury?
These can't be returned: Personalised (engraved) products unless faulty; Significantly used products.
Is Charlotte Tilbury's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: Free. (Not confirmed on the store's site.)
How do I know if my Charlotte Tilbury order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Charlotte Tilbury's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.