Stores / Chewy
Chewy return policy
Chewy accepts returns within 365 days of purchase, and it pays for return shipping.
- Refund
- Complete refund; Chewy may also issue a refund without requiring the item back.
- Cost to return
- Free; Chewy pays return shipping. Original shipping charges are generally non-refundable.
Sale and final-sale items
- Final sale: Prescription medications (unless incorrect or damaged)
- Final sale: Compounded medications
- Final sale: Activated Chewy eGift cards
- Final sale: Personalized items (unless defective)
- Final sale: Items from third-party marketplace sellers
- Final sale: Excessively used or defaced items
US vs Canada
Chewy doesn't sell online in Canada.
Bought something from Chewy?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Chewy?
365 days, counted from your order date.
Does Chewy charge for returns?
Free; Chewy pays return shipping. Original shipping charges are generally non-refundable.
How does Chewy refund a return?
Complete refund; Chewy may also issue a refund without requiring the item back.
Can I return sale or final-sale items to Chewy?
These can't be returned: Prescription medications (unless incorrect or damaged); Compounded medications; Activated Chewy eGift cards; Personalized items (unless defective); Items from third-party marketplace sellers; Excessively used or defaced items.
How do I know if my Chewy order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Chewy's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.