Stores / Crate & Barrel
Crate & Barrel return policy
Eligible items in new, unused, resalable condition can be returned or exchanged within 30 days of receipt with proof of purchase, at the store's discretion.
- Refund
- Not stated on the official FAQ excerpt I could access; original shipping fees are not refunded.
- Cost to return
- Customer pays return shipping; original shipping fees are non-refundable.
Sale and final-sale items
- Final sale: Personalized items
- Final sale: Custom or made-to-order furniture
- Final sale: Items purchased as final sale
- Final sale: Store floor samples
- Final sale: Live botanicals
- Final sale: Cut yardage of fabric
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 30 days from delivery
- Cost to return
- Customer pays return shipping; original shipping fees are non-refundable.
Bought something from Crate & Barrel?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Crate & Barrel?
30 days, counted from the day it's delivered.
Does Crate & Barrel charge for returns?
Customer pays return shipping; original shipping fees are non-refundable.
How does Crate & Barrel refund a return?
Not stated on the official FAQ excerpt I could access; original shipping fees are not refunded.
Can I return sale or final-sale items to Crate & Barrel?
These can't be returned: Personalized items; Custom or made-to-order furniture; Items purchased as final sale; Store floor samples; Live botanicals; Cut yardage of fabric.
Is Crate & Barrel's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: Customer pays return shipping; original shipping fees are non-refundable. (Not confirmed on the store's site.)
How do I know if my Crate & Barrel order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Crate & Barrel's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.