Stores / Dell
Dell return policy
Dell lets most direct purchases be returned within 30 days of the invoice date, but only with a Dell-issued credit return authorization (CRA) number.
- Refund
- Refund or credit of the actual purchase price after Dell receives and validates the authorized return.
- Cost to return
- Customer ships at own expense under the standard policy; Dell Outlet 30-day returns include free return shipping.
Sale and final-sale items
- Final sale: Software
- Final sale: APEX
- Final sale: Dell and non-Dell branded enterprise products
- Final sale: Dell Wyse and Wyse-branded products
- Final sale: Gift cards
- Final sale: Customized products
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 30 days from order
- Cost to return
- Customer ships at own expense under the standard policy; Dell Outlet 30-day returns include free return shipping.
Bought something from Dell?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Dell?
30 days, counted from your order date.
Does Dell charge for returns?
Customer ships at own expense under the standard policy; Dell Outlet 30-day returns include free return shipping.
How does Dell refund a return?
Refund or credit of the actual purchase price after Dell receives and validates the authorized return.
Can I return sale or final-sale items to Dell?
These can't be returned: Software; APEX; Dell and non-Dell branded enterprise products; Dell Wyse and Wyse-branded products; Gift cards; Customized products.
Is Dell's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: Customer ships at own expense under the standard policy; Dell Outlet 30-day returns include free return shipping. (Not confirmed on the store's site.)
How do I know if my Dell order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Dell's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.