Stores / Dermstore
Dermstore return policy
Unopened, unused items with seals intact can be returned within 60 days of receipt, and exchanges are not offered.
- Refund
- Refunded after the return is received, typically within 3-5 working days, with an email notice.
- Cost to return
- Not stated on the official page I could access; returns are started through the ZigZag return portal and carrier choice.
Sale and final-sale items
- Final sale: BeautyFIX subscription boxes (reported as all sales final; not confirmed on the official returns page)
US vs Canada
Dermstore doesn't sell online in Canada.
Bought something from Dermstore?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Dermstore?
60 days, counted from the day it's delivered.
Does Dermstore charge for returns?
Not stated on the official page I could access; returns are started through the ZigZag return portal and carrier choice.
How does Dermstore refund a return?
Refunded after the return is received, typically within 3-5 working days, with an email notice.
Can I return sale or final-sale items to Dermstore?
These can't be returned: BeautyFIX subscription boxes (reported as all sales final; not confirmed on the official returns page).
How do I know if my Dermstore order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Dermstore's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.