Stores / DeSerres
DeSerres return policy
Returns within 10 days of delivery for an exchange, gift card, or refund.
- Refund
- Credit card refund, exchange, or gift card; in-store refunds with receipt
- Cost to return
- Customer pays return shipping; 10% admin fee on non-defective items (20% if free delivery was used); no fee for in-store returns
Sale and final-sale items
- Final sale: markers
- Final sale: pens
- Final sale: spray cans
- Final sale: projectors
- Final sale: custom prints and framing
- Final sale: Pantone products
Canada vs US
Not confirmed: the store's site didn't state its terms.
- Window
- 10 days from delivery
- Cost to return
- Customer pays return shipping; 10% admin fee on non-defective items (20% if free delivery was used); no fee for in-store returns
Bought something from DeSerres?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to DeSerres?
10 days, counted from the day it's delivered.
Does DeSerres charge for returns?
Customer pays return shipping; 10% admin fee on non-defective items (20% if free delivery was used); no fee for in-store returns
How does DeSerres refund a return?
Credit card refund, exchange, or gift card; in-store refunds with receipt
Can I return sale or final-sale items to DeSerres?
These can't be returned: markers; pens; spray cans; projectors; custom prints and framing; Pantone products.
Is DeSerres's return policy different in the US?
In the US: 10 days to return it. Cost to return: Customer pays return shipping; 10% admin fee on non-defective items (20% if free delivery was used); no fee for in-store returns. (Not confirmed on the store's site.)
How do I know if my DeSerres order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: DeSerres's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.