Stores / Diptyque
Diptyque return policy
Unopened, unused online orders can be returned for a refund within 30 days of delivery, with a prepaid label included.
- Refund
- To the original payment method, within 14 business days of receiving the return.
- Cost to return
- Free via prepaid label; the original shipping fee is non-refundable.
Sale and final-sale items
- Final sale: Engraved items
- Final sale: Personalized or custom items
- Final sale: Items that are used, opened, or damaged
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 30 days from delivery
- Cost to return
- Free via prepaid label; the original shipping fee is non-refundable.
Bought something from Diptyque?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Diptyque?
30 days, counted from the day it's delivered.
Does Diptyque charge for returns?
Free via prepaid label; the original shipping fee is non-refundable.
How does Diptyque refund a return?
To the original payment method, within 14 business days of receiving the return.
Can I return sale or final-sale items to Diptyque?
These can't be returned: Engraved items; Personalized or custom items; Items that are used, opened, or damaged.
Is Diptyque's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: Free via prepaid label; the original shipping fee is non-refundable. (Not confirmed on the store's site.)
How do I know if my Diptyque order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Diptyque's returns page · checked 2026-10-28. Policies change; confirm on the store's site before you ship a return.