14days from delivery
- Refund
- Original payment method (shipping not refunded)
- Cost to return
- Prepaid label included with eligible orders; free in US stores
Sale and final-sale items
- Final sale: Final sale items
Good to know
- No online exchanges; exchange in US Ganni stores
US vs Canada
Checked on Ganni's Canada site.
- Window
- 14 days from delivery
- Cost to return
- C$20 return fee (Global-e)
Bought something from Ganni?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Ganni?
14 days, counted from the day it's delivered.
Does Ganni charge for returns?
Prepaid label included with eligible orders; free in US stores
How does Ganni refund a return?
Original payment method (shipping not refunded)
Can I return sale or final-sale items to Ganni?
These can't be returned: Final sale items.
Is Ganni's return policy different in Canada?
In Canada: 14 days to return it. Cost to return: C$20 return fee (Global-e).
How do I know if my Ganni order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Ganni's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.