Stores / Gap Factory
Gap Factory return policy
Online purchases can be returned within 30 days of delivery, but the official pages I could reach only confirm the Encore extensions, so the standard window comes from secondary sources and should be verified.
- Refund
- Refund to original payment method; credit card refunds may take up to 10 additional business days to post.
- Cost to return
- Free for Encore Members; $6 per return for nonmembers (deducted from refund). Mail exchanges are free.
Sale and final-sale items
- Final sale: Final sale items
- Final sale: Items purchased in the Encore Market
US vs Canada
Gap Factory doesn't sell online in Canada.
Bought something from Gap Factory?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Gap Factory?
30 days, counted from the day it's delivered.
Does Gap Factory charge for returns?
Free for Encore Members; $6 per return for nonmembers (deducted from refund). Mail exchanges are free.
How does Gap Factory refund a return?
Refund to original payment method; credit card refunds may take up to 10 additional business days to post.
Can I return sale or final-sale items to Gap Factory?
These can't be returned: Final sale items; Items purchased in the Encore Market.
How do I know if my Gap Factory order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Gap Factory's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.