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Google Store return policy

Most Google Store items can be returned within 15 calendar days of receipt, with exceptions for thermostats, Verizon and AT&T contract phones, and SIM cards.

15days from delivery
Refund
Returned to the original payment method, minus delivery-related costs, within 14 days of the device being received.
Cost to return
Not stated on the official page; the refund is reduced by delivery-related costs.

Sale and final-sale items

  • Final sale: SIM cards
  • Final sale: Non-taxed items
  • Final sale: Merchandising goods (unused, within 15 days of purchase)
  • Final sale: Thermostats and Verizon contract phones have a 30-day window, not 15
  • Final sale: AT&T contract phones have a 14-day window

US vs Canada

Not confirmed: the store's site didn't state its terms.

Window
15 days from delivery
Cost to return
Not stated on the official page; the refund is reduced by delivery-related costs.

Bought something from Google Store?

Paste the product link to see the answer for that exact item and color, with your date.

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Common questions

How long do I have to return something to Google Store?

15 days, counted from the day it's delivered.

Does Google Store charge for returns?

Not stated on the official page; the refund is reduced by delivery-related costs.

How does Google Store refund a return?

Returned to the original payment method, minus delivery-related costs, within 14 days of the device being received.

Can I return sale or final-sale items to Google Store?

These can't be returned: SIM cards; Non-taxed items; Merchandising goods (unused, within 15 days of purchase); Thermostats and Verizon contract phones have a 30-day window, not 15; AT&T contract phones have a 14-day window.

Is Google Store's return policy different in Canada?

In Canada: 15 days to return it. Cost to return: Not stated on the official page; the refund is reduced by delivery-related costs. (Not confirmed on the store's site.)

How do I know if my Google Store order can still be returned?

Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.

Source: Google Store's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.