Stores / Grandin Road
Grandin Road return policy
Items may be returned within 90 days for a replacement or refund of the item cost, excluding shipping and processing fees, and any product is repaired or replaced for a full year.
- Refund
- Refund of item cost, excluding shipping and processing fees, or exchange
- Cost to return
- Customer pays carrier return shipping; shipping and processing fees are not refunded
Sale and final-sale items
- Final sale: Sale items with prices ending in $.97
- Final sale: Monogrammed, customized or made-to-order items (unless damaged or defective)
- Final sale: Holiday merchandise under special return rules
- Final sale: Custom furniture (returnable only for manufacturer's defect and freight claims)
US vs Canada
Grandin Road doesn't sell online in Canada.
Bought something from Grandin Road?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Grandin Road?
90 days, counted from the day it ships.
Does Grandin Road charge for returns?
Customer pays carrier return shipping; shipping and processing fees are not refunded
How does Grandin Road refund a return?
Refund of item cost, excluding shipping and processing fees, or exchange
Can I return sale or final-sale items to Grandin Road?
These can't be returned: Sale items with prices ending in $.97; Monogrammed, customized or made-to-order items (unless damaged or defective); Holiday merchandise under special return rules; Custom furniture (returnable only for manufacturer's defect and freight claims).
How do I know if my Grandin Road order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Grandin Road's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.