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Stores / JCPenney

JCPenney return policy

Return or exchange with a receipt within 60 days of the original purchase date, in store or by mail.

60days from your order
Refund
Original payment method or JCPenney gift card
Cost to return
See the returns page

Sale and final-sale items

  • Final sale: Monogrammed, personalized or altered items
  • Final sale: Body jewelry
  • Final sale: Gift cards

US vs Canada

JCPenney doesn't sell online in Canada. JCPenney no longer ships internationally.

Bought something from JCPenney?

Paste the product link to see the answer for that exact item and color, with your date.

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Common questions

How long do I have to return something to JCPenney?

60 days, counted from your order date.

Does JCPenney charge for returns?

See the returns page

How does JCPenney refund a return?

Original payment method or JCPenney gift card

Can I return sale or final-sale items to JCPenney?

These can't be returned: Monogrammed, personalized or altered items; Body jewelry; Gift cards.

How do I know if my JCPenney order can still be returned?

Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.

Source: JCPenney's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.