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JetPens return policy

Returns must be initiated within 30 days of purchase, and items must be new, unused, and in resellable condition with original packaging, with a return authorization required.

30days from your order
Refund
Full refund to the original payment method (store credit available on request); original and return shipping fees are not refunded.
Cost to return
Customer responsibility; return shipping fees are not refunded.

Sale and final-sale items

  • Final sale: Opened blind boxes
  • Final sale: Pens showing any signs of use
  • Final sale: Fountain pens that were dip-tested or had ink run through them
  • Final sale: Pen sets missing pens or with visible packaging damage
  • Final sale: Pencils or mechanical pencils showing use on the lead or eraser
  • Final sale: Items with torn shrink-wrap, removed tags, or broken sticker seals

US vs Canada

Not confirmed: the store's site didn't state its terms.

Window
30 days from order
Cost to return
Customer responsibility; return shipping fees are not refunded.

Bought something from JetPens?

Paste the product link to see the answer for that exact item and color, with your date.

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Common questions

How long do I have to return something to JetPens?

30 days, counted from your order date.

Does JetPens charge for returns?

Customer responsibility; return shipping fees are not refunded.

How does JetPens refund a return?

Full refund to the original payment method (store credit available on request); original and return shipping fees are not refunded.

Can I return sale or final-sale items to JetPens?

These can't be returned: Opened blind boxes; Pens showing any signs of use; Fountain pens that were dip-tested or had ink run through them; Pen sets missing pens or with visible packaging damage; Pencils or mechanical pencils showing use on the lead or eraser; Items with torn shrink-wrap, removed tags, or broken sticker seals.

Is JetPens's return policy different in Canada?

In Canada: 30 days to return it. Cost to return: Customer responsibility; return shipping fees are not refunded. (Not confirmed on the store's site.)

How do I know if my JetPens order can still be returned?

Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.

Source: JetPens's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.