Stores / Jimmy Choo
Jimmy Choo return policy
Register and send the return within 28 days of receiving your order.
- Refund
- Original payment method (delivery charges excluded)
- Cost to return
- Free prepaid UPS label
Sale and final-sale items
- Final sale: Online fragrance orders
- Final sale: In store: exotic, made-to-order and sale items
Good to know
- Shoes must come back unmarked with box, dust bags and authenticity cards
US vs Canada
Not confirmed: Jimmy Choo's Canadian site didn't load; Canadian terms weren't confirmed.
- Window
- 28 days from delivery
- Cost to return
- Free prepaid UPS label
Bought something from Jimmy Choo?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Jimmy Choo?
28 days, counted from the day it's delivered.
Does Jimmy Choo charge for returns?
Free prepaid UPS label
How does Jimmy Choo refund a return?
Original payment method (delivery charges excluded)
Can I return sale or final-sale items to Jimmy Choo?
These can't be returned: Online fragrance orders; In store: exotic, made-to-order and sale items.
Is Jimmy Choo's return policy different in Canada?
In Canada: 28 days to return it. Cost to return: Free prepaid UPS label. (Not confirmed on the store's site.)
How do I know if my Jimmy Choo order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Jimmy Choo's returns page · checked 2026-11-01. Policies change; confirm on the store's site before you ship a return.