Stores / Koio
Koio return policy
Refunds within the regular 14-day return window; after that, exchange only.
- Refund
- Original payment method (first 14 days)
- Cost to return
- $14 shipping and processing fee
Sale and final-sale items
- Koio items discounted 50% or more are final sale.
- Final sale: Items discounted 50% or more
Good to know
- Koio doesn't say when the 14 days start; we count from the order date to be safe
US vs Canada
Checked on Koio's Canada site.
- Window
- 14 days from order
- Cost to return
- $14 shipping and processing fee
- No exchanges on international orders: return it and place a new order.
Bought something from Koio?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Koio?
14 days, counted from your order date.
Does Koio charge for returns?
$14 shipping and processing fee
How does Koio refund a return?
Original payment method (first 14 days)
Can I return sale or final-sale items to Koio?
Koio items discounted 50% or more are final sale. These can't be returned: Items discounted 50% or more.
Is Koio's return policy different in Canada?
In Canada: 14 days to return it. Cost to return: $14 shipping and processing fee.
How do I know if my Koio order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Koio's returns page · checked 2026-10-14. Policies change; confirm on the store's site before you ship a return.