Stores / Lumens
Lumens return policy
Most items can be returned within 30 days (90 for Lumens Trade members) if new, uninstalled, and in original packaging; the official page does not state the start date, and third-party sites say delivery.
- Refund
- Store credit refund issued after the item is returned and inspected
- Cost to return
- Return shipping cost is deducted from the refund credit; return label is UPS drop-off
Sale and final-sale items
- Final sale: Installed or assembled items
- Final sale: Custom or special-order items
- Final sale: Light bulbs
- Final sale: Open-box deals
- Final sale: Items marked non-returnable
US vs Canada
Not confirmed: the store's site didn't state its terms.
- Window
- 30 days from delivery
- Cost to return
- Return shipping cost is deducted from the refund credit; return label is UPS drop-off
Bought something from Lumens?
Paste the product link to see the answer for that exact item and color, with your date.
Check my itemCommon questions
How long do I have to return something to Lumens?
30 days, counted from the day it's delivered.
Does Lumens charge for returns?
Return shipping cost is deducted from the refund credit; return label is UPS drop-off
How does Lumens refund a return?
Store credit refund issued after the item is returned and inspected
Can I return sale or final-sale items to Lumens?
These can't be returned: Installed or assembled items; Custom or special-order items; Light bulbs; Open-box deals; Items marked non-returnable.
Is Lumens's return policy different in Canada?
In Canada: 30 days to return it. Cost to return: Return shipping cost is deducted from the refund credit; return label is UPS drop-off. (Not confirmed on the store's site.)
How do I know if my Lumens order can still be returned?
Paste the product link, upload the receipt, or forward the order email to orders@tagson.app: TagsOn works out your exact last day to return it and emails you if the price drops before then.
Source: Lumens's returns page · checked 2026-10-28. Policies change; confirm on the store's site before you ship a return.